Terms of Service

Accounts and authority

Provide accurate account information, protect your credentials and use only accounts and workspaces you are authorised to access. If you use Relsor for an organisation, you must have authority to act for it. Your organisation controls the membership, permissions and content of its workspace through the roles available in the product.

You are responsible for the people you authorise, the instructions they give and the connections they enable. Tell us promptly if you suspect an account has been compromised.

What the service does

Relsor helps teams coordinate work through AI agents, conversations, jobs, approvals, knowledge and connected tools. Available features, provider support and usage limits depend on your access, plan and configuration. A preview, example or simulation illustrates a workflow and is not a promise that a particular provider, output or execution path is available in every account.

Keep copies of outputs you need for your business. Availability of a preview or temporary download does not create a permanent archival service.

Instructions, permissions and approvals

You decide what work to request and which services to connect. Only grant permissions appropriate for the task. An approval can authorise an external action, disclosure, cost or other change, so review its content, destination and scope before approving it.

Do not assume that a generated plan, draft or message means an external action has completed. Use the task status and the connected service to confirm important outcomes. Approvals and technical safeguards support your review but do not replace your responsibility to check authorised work.

Your content and outputs

You retain the rights you hold in the content you submit. You authorise DBM LLC and the providers needed for your requested features to process that content to provide the service and carry out your instructions. You must have the rights, permissions and lawful basis needed to supply content and ask us to use it.

You may use generated outputs subject to applicable law, third-party rights and any applicable provider or separately agreed terms. AI outputs may be similar to outputs produced for other users and may contain material that requires permission or verification. Relsor does not promise that an output is unique, copyrightable or free of third-party rights.

Relsor's software, design and brand remain protected by their respective intellectual-property rights. These Terms do not transfer ownership of the platform or its brand to you.

Review AI-generated work

AI can produce incomplete, inaccurate or unsuitable results. Review sources, calculations, statements, images, presentations, files and proposed actions before relying on them or publishing them. Obtain qualified advice when a task affects legal, medical, financial or other consequential decisions.

You are responsible for how you use outputs and for decisions affecting other people. Do not use Relsor as the sole basis for decisions that require human judgment, legal safeguards or professional review.

Acceptable use

• Use Relsor lawfully and respect privacy, confidentiality, intellectual-property and other third-party rights.
• Do not seek unauthorised access, bypass workspace or approval controls, distribute malicious content, interfere with the service or misrepresent authority to act for another person.
• Do not use connected services for deceptive, abusive or unlawful communications, or upload information you are not authorised to process.
• Do not submit information requiring a special contractual or regulatory arrangement until that arrangement has been confirmed with us.

Plans, credits and payment

Paid access and usage are supplied by DBM LLC. Payments are processed through Stripe. The applicable checkout, order or written offer states the price, currency, billing period, included usage and any renewal terms. Review those details before purchasing; examples elsewhere on the website are not a substitute for your offer.

Some actions may use credits or incur charges according to the terms shown for your account. Cancellation, credit adjustments and refunds are governed by your purchase terms and applicable law. Contact hello@relsor.ai with billing questions or an unexpected charge. Nothing in these Terms removes a mandatory cancellation, refund or other consumer right.

Third-party services

Connected accounts, AI models and other third-party services have their own availability, permissions, limits and terms. You are responsible for complying with the terms of accounts you connect. Their changes, outages or restrictions may affect Relsor features.

Disconnecting a service does not reverse actions already performed there. Check important deliveries, publications, edits and payments directly in the receiving service.

Privacy and data processing

Our Privacy Policy explains our handling of account and service information. Where DBM LLC processes workspace personal data for your organisation, a separate data-processing agreement may be required. The data-processing page explains how to request the appropriate documentation; viewing that page does not execute a DPA.

Changes, suspension and ending access

Features may evolve as we improve the service or respond to provider and legal changes. We may limit or suspend access when reasonably necessary to address a security concern, unlawful use, a material breach or unpaid charges. Contact us if you believe a restriction was applied in error.

You can ask us about closing your account or workspace at hello@relsor.ai. Closing access, cancelling a subscription and deleting stored information are distinct steps. Export the work you need and agree any required return or deletion process before closing an organisational workspace. Records may remain where needed for applicable legal obligations or legitimate operational purposes, as explained in our Privacy Policy and any agreed DPA.

Service limitations and legal rights

Relsor depends on internet infrastructure and third-party services, and we do not promise uninterrupted availability, error-free operation or that AI output will meet every requirement. Any specific service commitments are those expressly agreed with you in writing.

Each party remains responsible for its obligations under these Terms and applicable law. Nothing here excludes or limits a right, remedy or liability that cannot lawfully be excluded or limited.

Updates and questions

We may update these Terms to reflect changes to the service or legal requirements. We will publish the current version and give any additional notice required for a material change. Separate purchase or written agreement terms continue to govern the matters they expressly cover.

For service, contract or billing questions, write to hello@relsor.ai or DBM LLC, 8 The Green, Ste B, Dover, Delaware 19901, United States.