Last updated · 2026-10-30
Relsor is provided by DBM LLC. This policy explains how we handle personal information when you visit our website, request access, use a Relsor account or contact us. Personal information processed within a customer's workspace is also subject to that customer's instructions and any applicable data-processing agreement.
Who is responsible for your information
DBM LLC, 8 The Green, Ste B, Dover, Delaware 19901, United States, is responsible for the personal information we use to administer accounts, handle enquiries, process billing and protect our services. You can contact us at hello@relsor.ai.
When an organisation uses Relsor to work with personal information in its workspace, that organisation generally determines why the information is used. We process that workspace information on its instructions to provide the service. If your employer or another organisation manages your workspace, contact its administrator first about access, permissions or the content it has supplied.
Information we handle
- Account and contact information: your email address, name, company details you choose to provide, account identifiers, membership and permissions, authentication records and correspondence with us.
- Workspace content: messages and briefs, uploaded files, brand assets, Company Memory, information retrieved from connected services, generated outputs and related task, job, approval and activity records.
- Connection information: the services you connect, granted permissions, connection identifiers and credentials or tokens needed to maintain authorised access.
- Billing information: selected plans or credit purchases, customer and subscription identifiers, invoices, payment status and transaction records. Stripe handles payment details submitted through its payment flow.
- Technical and usage information: network and browser information, requests, error and performance records, page activity and feature interactions collected by the services described below.
How we use information
We use information to create and secure accounts, manage workspace membership, process your requests, run authorised agent tasks, deliver outputs, maintain integrations, process billing, send service messages and answer support enquiries. We also use operational information to investigate failures, prevent abuse and understand how the service is used.
Where a law requires a legal basis for our own processing, the basis depends on the purpose: providing the service or taking requested steps before a contract; our legitimate interests in operating, securing and supporting the service; applicable legal obligations such as accounting requirements; or consent where required. Consent to an optional activity can be withdrawn without changing the lawfulness of earlier processing.
Workspace content, AI and connected services
To carry out a task, Relsor may send relevant messages, file content, images, instructions and connected-service context to the AI or service provider used for that task. The information sent depends on the feature, selected model, workspace configuration and permissions. Outputs and operational records may be stored so that your workspace can retrieve the result, track work and review decisions.
Only share information you are authorised to use. Choose connection scopes carefully and review the destination and content of an external action before approving it. Removing a connection prevents future use through that connection; it does not automatically erase information already stored in your workspace or delivered to another service.
Provider data handling can differ by feature and account configuration. Contact hello@relsor.ai before submitting information that requires particular processing locations, contractual safeguards, confidentiality terms or provider restrictions.
Security and access
Relsor uses authentication, workspace permissions and tenant-scoped access checks to control access to service data. Sensitive actions can require an approval within the product. We use operational and error monitoring to detect failures and investigate security concerns. These controls reduce risk but cannot make internet services or AI-generated results risk-free.
Keep your credentials secure, limit workspace access to appropriate people and contact hello@relsor.ai if you suspect unauthorised activity. Do not send passwords, payment card details or access tokens in an ordinary support email.
How long information is kept
Retention depends on the information and its purpose. Account and workspace records are kept as needed to provide and administer the service. Billing, security, approval and audit records may need to be kept for accounting, dispute handling, investigation or other applicable obligations. Retention decisions take account of an active account or task, your instructions, contractual requirements and whether continued storage remains necessary.
A file's availability or expiry in the product is not the same as confirmation that every stored copy has been erased. Company Memory, generated outputs, external recipients and operational records can have separate lifecycles. See our retention information for the distinction and how to request deletion.
International processing
DBM LLC has its contact address in the United States, and Relsor uses cloud and other providers whose processing locations can differ by service and configuration. Information may therefore be processed outside the country where you live or work. A provider's regional deployment setting does not by itself establish where every related service, support activity or transfer takes place.
If your use requires a specific transfer mechanism or location commitment, contact us before uploading the relevant information so we can confirm the applicable arrangements in writing. This policy does not itself execute Standard Contractual Clauses or represent that DBM LLC holds a transfer certification.
Your requests and choices
Depending on the law that applies and the circumstances, you may have rights to access or correct personal information, request deletion or a copy, restrict certain processing, object to processing or withdraw consent. You may also have a right to complain to your local data-protection authority.
Email hello@relsor.ai with enough information to identify your account and request. We may need to verify your identity and authority to protect other people's information. We will handle the request within applicable legal time limits. Where we process information for a workspace customer, we will direct the request to that customer or assist it as appropriate. Certain records may need to be retained for a valid legal reason; we will explain relevant limits when responding.
Business use and children
Relsor is designed for business and organisational work. It is not directed to children. If you believe a child has supplied personal information without appropriate authority, contact hello@relsor.ai so we can assess and address the situation.
Updates and contact
We may update this policy as our services or legal requirements change. The publication date identifies the current version. Material changes that require further notice will be communicated through an appropriate service channel.
Privacy questions: hello@relsor.ai. Postal contact: DBM LLC, 8 The Green, Ste B, Dover, Delaware 19901, United States.
Relsor · DBM LLC
8 The Green, Ste B, Dover, Delaware 19901, United States
hello@relsor.ai